This refund and return policy clearly outlines the guidelines for returns, replacements, and refunds for all network cable and electrical wiring products purchased from THE TELEVISION GIANT LTD. We aim to keep the process simple, fair and transparent for all domestic and trade customers. By placing an order on this website, you agree to the terms listed below.
1. Refund Timeframe
All standard return and refund requests must be initiated within 30 calendar days from the date the customer receives the delivered goods. Any return request submitted after the 30-day window will not be eligible for a refund or replacement.
For damaged, faulty or incorrectly dispatched items, customers must submit a support notification within 7 calendar days after delivery to qualify for full resolution support.
2. Return Conditions
To be eligible for a return or refund, products must meet the following standard conditions:
- All items must be unused, uncut, unmodified and uninstalled
- Original factory packaging, labels and wrapping must be fully intact
- Products must show no signs of wear, damage or customer-induced defects
- Return items must be complete with all original accessories and parts
- Return shipment must be safely packaged to avoid transit damage
Returns that fail these conditions will not be accepted for full refund and may result in partial refund rejection based on item condition inspection.
3. Non-Refundable Situations
Certain scenarios are not eligible for refunds or returns under our standard policy:
- Products that have been cut, stripped, installed or modified for project use
- Items damaged due to improper installation, misuse or incorrect handling by the customer
- Returns submitted after the 30-day valid return window
- Bulk custom-trimmed cables or specially ordered custom specifications
- Items returned with missing packaging, labels or accessory components
- Normal product performance degradation caused by long-term customer usage
4. Damaged Item Handling
If you receive items that are damaged, defective or factory faulty upon delivery, please contact our support team within 7 calendar days of receiving your order. Clear photos of the damaged product and outer packaging will be required for verification.
Once our team confirms the factory defect or delivery damage, customers can choose between a full product replacement or a full refund. In these verified cases, we cover all relevant resolution costs with no additional charges to the customer.
Claims raised after the 7-day notification window will be reviewed case-by-case and cannot be guaranteed for full resolution.
5. Wrong Order Handling
If you receive incorrect products that do not match your original order specifications due to our dispatch error, please notify our support team promptly.
We will fully verify the order and dispatch records. For confirmed wrong item delivery, we will arrange either a correct item re-dispatch or a full refund according to your preference. All return and re-dispatch costs in this scenario are covered entirely by our company.
We aim to resolve all wrong order cases efficiently to avoid project delays for customer installation work.
6. Refund Processing Time
We follow fixed, clear refund processing timelines for all approved refund requests:
- After your returned goods are received, inspected and fully approved by our warehouse team, we will initiate the refund within 3 working days
- Once issued, funds will reflect in the customer’s original payment account within 5 to 10 working days, depending on standard financial institution processing speeds
All refunds are processed back to the original payment method used at checkout. No cash alternative or third-party payment redirects are available.