Your personal information matters to THE TELEVISION GIANT LTD, and we want to be fully open about how we collect, store and use any details you share when browsing our site, sending enquiries or placing orders for network cables and electrical wiring. This notice follows UK GDPR and Data Protection Act 2018 rules, written in simple language without complicated legal wording. We only gather information we genuinely need to support your shopping experience and will never share your personal details for unrelated marketing without your clear permission.
1. Who We Are & How To Reach Us
THE TELEVISION GIANT LTD acts as the data controller for all personal data collected through this website. If you have any questions about your information, you can reach our team via phone +44 7850 911315 or email info@thetelevisionlink.uk. We aim to reply to all privacy-related messages within 5 working days.
2. What Personal Information We Collect & Why
We only collect details that help us process your order, answer your product questions and deliver your cabling goods. Below is a breakdown of the data we might gather and the reason for collecting each item:
Information you send to us directly
- Full name, delivery address, postcode and contact number: used to arrange dispatch and ensure items reach your location without delays
- Email address: to send order confirmations, stock updates and reply to your support enquiries
- Order notes and special delivery requests: to match your specific installation or trade project needs
Information collected automatically when visiting the site
- Device type, browser details and IP address: used to fix website loading issues and improve page performance for all visitors
- Cookie preference selections: stored to remember your site setting choices on future visits
- Page browsing history within our store: to track which cable products you view and refine our product layout
Data from order processing steps
We receive basic transaction reference data to match payments to your orders, but we do not store full payment card numbers or secure payment credentials on our website servers at any stage.
3. How Long We Keep Your Personal Data (Fixed Retention Periods)
We do not hold onto your information longer than legally required or necessary for our business tasks. Once the set storage window ends, we fully erase or anonymise your personal records safely. The clear retention timelines are listed below:
| Type Of Data | Storage Time Limit | Reason For Retention |
|---|---|---|
| Completed order records (delivery address, name, contact details) | 6 full years after order completion | Meet official tax and accounting record keeping requirements |
| General enquiry form messages (product questions, stock checks) | 12 months after final reply sent to you | Resolve follow-up questions about cables and wiring products |
| Website visitor analytics and session logs | 14 months from collection date | Track site performance and adjust product page layouts |
| Marketing email subscription data | Until you choose to unsubscribe | Share new cabling stock updates and special product availability |
| Cookie consent preference records | 2 years from your last site visit | Respect your cookie settings on repeat visits |
| Customer account login information | Kept while your account remains active; deleted 30 days after account deletion request | Save your delivery details for faster repeat orders |
4. Who We May Share Your Data With
We only pass your personal information to trusted third parties that support order delivery and website operation, and we never sell your contact information to external advertising companies. Groups we may share limited details with include:
- Courier and logistics partners: only your name and delivery address to ship network cables and electrical wiring to your location
- Approved transaction processing providers: minimal reference data to match completed orders
- Website performance analytics tools: anonymised browsing data with no personal identifiers attached
- Official regulatory bodies: only when legally requested for compliance checks
All external partners we work with must follow strict data protection rules and cannot use your information for any separate purposes outside order fulfilment.
5. Marketing Emails & Communication Choices
We will only send you product update emails if you actively tick the opt-in box when submitting an enquiry or finishing checkout. All marketing messages include a simple one-click unsubscribe link at the bottom of every email.
After unsubscribing, we stop sending promotional content immediately, though we may still email you essential service messages such as order tracking or delivery alerts related to existing purchases you have made.
6. Your Rights Over Your Personal Information
Under UK data protection rules, you hold several straightforward rights that you can exercise at any time without extra fees. We aim to complete all related requests within one calendar month:
- Request a full copy of all personal data we hold linked to your name or email address
- Ask us to correct any outdated or incorrect delivery, name or contact details we store
- Request full deletion of your personal records (where we are no longer legally required to keep them)
- Pause processing of your information while we review an update or removal request
- Receive your order and contact data in a shareable digital format to transfer to another supplier
- Withdraw any marketing email opt-in permission you previously granted
To submit a data rights request, send an email to info@thetelevisionlink.uk with the subject line “Data Rights Request” and include your full name plus previous order numbers so we can match your records easily.
7. Website Cookies & Similar Tracking Tools
Small cookie files are placed on your device when you browse our website to remember simple preferences and improve page navigation. We split cookies into two basic categories:
Necessary functional cookies
These cannot be turned off, as they save your cart items and cookie consent choices during your session, without them the site will not operate correctly when ordering cables.
Optional analytics cookies
These track general visitor page activity. You can fully decline these via the cookie pop-up that loads when you first open our site, and your preference will be saved for two years as noted in our retention table above.
You can also clear all stored cookies manually through your device browser settings at any point.
8. Data Safety Protection Steps
We take practical everyday steps to keep your personal details secure against unauthorised access:
- All website page traffic uses encrypted secure connection protocols
- Only a small number of trained internal team members can access stored customer data
- Regular website backend security checks to identify and fix potential vulnerabilities
- Physical and digital storage limits for printed order paperwork, locked away when not in active use
While we maintain consistent security measures, no online platform can guarantee absolute zero risk of unauthorised access across all circumstances.
9. Cross-Territory Data Transfer
Our website servers and logistics partners operate across domestic UK locations and eligible European territories. All data transfers between these areas follow matching data protection standards set under UK GDPR and EU privacy rules, so your personal information receives consistent protection regardless of dispatch zone.
10. Changes To This Privacy Policy
We may occasionally update this policy to match new legal guidance or changes to our order and website processes. Any revisions will be published directly on this page, and the updated version takes immediate effect once live. We encourage you to check this page every few months for minor adjustments.
For significant shifts to how we collect or use personal data, we will send a notification email to customers with active orders on record.