These standard terms and conditions govern all website usage, product enquiries and online orders placed with THE TELEVISION GIANT LTD. This page is written in simple, clear language to be easily understood for all domestic and trade customers. By browsing our website, submitting enquiries or completing checkout, you confirm that you have read, understood and agreed to all terms listed below. These terms apply to all sales of network cables, electrical wires and related cabling accessories.
1. Company Information
THE TELEVISION GIANT LTD is the sole supplier and trading entity responsible for all products listed on this website. All goods, services and online transactions are operated directly under this registered business identity.
All business operations, order processing and customer support are managed internally by our team, with all official communications issued through our verified contact channels. No third-party resellers operate on behalf of the company for website-based orders.
2. Pricing & Payments
All product pricing displayed across the website is listed in Great British Pounds and represents the final applicable rate at the time of checkout. Pricing is updated regularly to match stock sourcing costs, and the price confirmed during your order completion will be fixed for that individual transaction.
There are no hidden fees, checkout surcharges or unexpected add-on costs applied during purchase. Complimentary delivery is included on all eligible orders with no extra delivery charges.
Full payment must be completed at the time of order submission to secure stock allocation. Unpaid carts do not reserve products, and stock availability cannot be guaranteed until payment is successfully confirmed. The company does not store any sensitive payment credentials on website servers.
3. Order Acceptance
Customer checkout and payment submission constitutes an order request. A formal contractual agreement is only confirmed once our team issues an official dispatch confirmation email to your registered email address.
We reserve the right to decline or cancel any order under reasonable circumstances, including permanent stock unavailability, obvious website pricing errors, invalid delivery location details, or inability to verify order legitimacy.
In the event of order cancellation by our team, we will notify the customer promptly and issue a full reversal of all paid amounts with no deductions applied.
4. Shipping & Delivery
Our delivery service covers eligible mainland domestic areas and recognised European territories, with unified complimentary delivery for all qualifying orders. No shipping cost is charged to customers for standard eligible deliveries.
All orders are processed and prepared for courier collection within 1 to 4 working days after confirmed payment. Delivery times displayed on the website are estimated and subject to external courier transit schedules and regional logistics conditions.
Customers are responsible for providing accurate and complete delivery addresses, contact details and postcode information. Failed deliveries caused by incorrect customer details may result in additional administrative fees for redelivery.
5. Returns & Refunds
Customers may request returns for unused, unopened and fully intact products within 30 calendar days of delivery receipt. All returned items must remain in original factory packaging with no signs of cutting, installation, damage or wear.
Standard return requests must be submitted via official company email with your order number included for verification. Customers are responsible for return shipping costs for voluntary change-of-mind returns.
Damaged or faulty items received on initial delivery must be reported within 7 calendar days of receipt. Verified faulty goods will qualify for full replacement or full refund without additional shipping charges. Refunds are processed back to the original payment method within 14 working days after returned goods are inspected and approved.
6. Limitation of Liability
THE TELEVISION GIANT LTD maintains reasonable quality control for all cabling products supplied. The company’s total financial liability for any individual order is limited to the total purchase value paid by the customer for that order.
We do not accept liability for indirect or consequential losses including project delays, third-party labour costs, lost revenue or secondary damages arising from customer product installation or project usage.
This limitation does not apply to legal liability that cannot be excluded by consumer protection regulations, including liability for proven defective goods causing direct harm.
7. Dispute Resolution & Governing Law
All customer disputes, complaints and order-related disagreements are encouraged to be resolved through friendly direct communication with our customer support team first. We will review all submitted details and provide a formal response within 10 working days.
These terms and all website transactions are governed by the laws of England and Wales. Any formal unresolved disputes will fall under the jurisdiction of English and Welsh legal frameworks.
Alternative dispute resolution options are available for customers who wish to settle conflicts through independent mediation before formal legal proceedings.
8. Contact Information
All official enquiries including order support, return requests, policy questions and general product consultations can be submitted via our verified contact channels.
Email: info@thetelevisionlink.uk
Telephone: +44 7850 911315
All support services operate during standard UK working days. Messages received outside working hours will be responded to on the next available working day.