This delivery policy covers all shipping, dispatch and logistics rules for network cable and electrical wiring orders from THE TELEVISION GIANT LTD. All delivery arrangements are built to be straightforward for trade and domestic buyers across domestic and European territories. By completing checkout, you acknowledge and accept all delivery terms laid out below.
1. Order Processing Time
Once your payment is fully verified, our warehouse team will start preparing your order for dispatch. Standard processing timelines are as follows:
- Small standard cable orders: 1 to 2 working days before courier handover
- Large bulk trade orders: 2 to 4 working days for picking, packing and quality checks
- Orders placed over weekends or public holidays will begin processing the next available working day
Processing delays may occasionally happen during high stock turnover periods, and we will send a quick email notification if your order timeline shifts noticeably.
2. Delivery Time Estimates
Estimated transit times start counting the day your parcel is collected by the courier, after our internal processing stage is finished.
- Mainland domestic locations: 2 to 5 working days courier transit
- Eligible European zone destinations: 4 to 9 working days courier transit
All timings displayed on the site are estimations and cannot be fully guaranteed against unforeseen external logistics disruptions, such as regional transport hold-ups or seasonal courier backlogs.
3. Courier Disclaimer
We partner with trusted third-party courier firms to complete all final-mile delivery. While we carefully select reliable logistics providers, we do not hold full responsibility for events entirely outside our control once goods leave our warehouse facility.
Scenarios covered by this disclaimer include transit delays caused by adverse weather, regional transport strikes, border inspection waiting periods, courier operational errors, and temporary national logistics restrictions. We will assist you in tracking and raising enquiries with the courier, but cannot offer compensation for late deliveries arising from these external factors.
4. Incorrect Address Policy
You are fully responsible for entering a complete, accurate delivery address, valid postcode and active contact number at checkout. If a parcel cannot be delivered due to incomplete, misspelled or outdated address details you provided, the courier will return the goods back to our warehouse.
Should your order be returned to us as a result of invalid address information, a fixed administrative handling fee will apply if you request a second re-dispatch of your items. We recommend double-checking all address fields before submitting payment to avoid extra costs and waiting time.
5. Tracking Information
Once your parcel is handed over to the courier, we will automatically send a dispatch confirmation email containing your unique tracking reference number and a direct tracking link. This email will be sent to the inbox you used to place your order.
You can use the tracking number to view real-time transit updates, delivery checkpoint scans and estimated arrival windows via the courier’s official platform. If you have not received your tracking email within 4 working days after payment confirmation, check your spam folder first then reach out to our support team for a resend.
6. Delivery Cost & European Duty / Tax Information
Delivery Fee Arrangement
Complimentary standard delivery applies to all eligible orders shipped to domestic mainland addresses and approved European territory locations, with no separate shipping charge added to your checkout total.
European Import Tax & Customs Duties
All displayed product prices at checkout only cover the cost of the cabling goods and our complimentary delivery service. Import VAT, customs duties, clearance administration fees or any other regional border charges required by local authorities for European zone shipments are not included in your order payment.
These local border levies are separate charges collected by customs authorities upon arrival in your territory, and will need to be settled by the recipient before the courier can complete final delivery. We cannot pre-pay, cover or reimburse any European import tax or duty fees after your order has been dispatched.