Below you will find straightforward answers to the most frequent enquiries we receive from domestic and trade customers purchasing network cables and electrical wiring. If you cannot find the information you need here, our support team is ready to assist via email or phone during working hours.
Pricing & Payment
All product pricing across the website is displayed in Great British Pounds (GBP). The final rate locked in at checkout will be the price applied to your completed order.
There are no hidden surcharges, administration fees or unexpected add-ons during checkout. Complimentary delivery is included on all eligible orders with no separate shipping cost added to your total.
Delivery & Shipping
Our complimentary delivery service covers eligible mainland domestic addresses and approved European territories. Complimentary shipping applies to all qualifying orders, though local import VAT or customs duties for European destinations are not covered in your checkout payment and will be collected by regional authorities upon arrival.
A tracking reference and direct courier link will be sent automatically to your registered email address once your parcel is collected by the delivery firm. If you cannot locate the email, check your spam folder or contact support to resend your tracking details.
Returns, Damages & Refunds
Voluntary return requests for unused, unopened cabling products must be submitted within 30 calendar days from delivery receipt. Damaged or faulty goods must be reported within 7 calendar days after receiving your parcel to qualify for full resolution support.
For standard change-of-mind voluntary returns, the customer is responsible for outbound return transit costs. If items arrive damaged, faulty or we dispatch incorrect goods matching our error, all return and re-delivery charges are covered by our company.
Once returned goods pass our warehouse inspection and your refund is approved, we will submit the refund request within 3 working days. Funds will reflect back on your original payment method within 5–10 working days based on your financial provider’s processing schedule.
Privacy & Website Use
We never permanently store full payment card numbers or secure payment credentials on our website servers. All checkout payment handling is processed externally through secure third-party providers, and only minimal order reference data is retained for accounting purposes.
You can decline optional analytics and preference cookies via the cookie consent pop-up that loads on your first site visit. Only necessary functional cookies required for cart and checkout operation cannot be disabled. You may also clear all cookies manually via your browser settings at any time.